Help

Delivery, returns, payment and caring for clothes. If the answer is not here, write to us at the end of the page.

Delivery

Courier in Baku

₼6; free from ₼200

Orders before 14:00 come the same evening between 18:00 and 22:00, later ones tomorrow. You choose the time window.

Courier service to the regions

₼9; free from ₼300

2–4 working days. The courier service calls when the parcel arrives.

Collection from a boutique

Free

The order is ready in 2 hours; we keep it for 5 days.

The courier calls when setting off. You may open the parcel and look while the courier waits.
Every piece comes in its own cover and a box; coats come with a hanger.
Orders to Absheron district and Sumgait go at the Baku price and arrive the next day.

Track an order

Returns and exchanges

You can return a piece or exchange it for another size within 14 days of receiving it. Pieces bought in the sale can be returned too.

Condition: The piece must be unworn, unwashed and still have its tag. Keep the receipt or the order number.
Bring it to a boutique: Either of the two: we check it and take it back on the spot. This is free.
Or call a courier: In Baku a courier collects it for ₼6. Write to customer service and we will agree a time.
Getting your money back: If you paid by card, the money is back on that card within 5 working days; if you paid in cash, we give cash at the boutique.
Exchanges: If another size or colour is in stock, we exchange it the same day. Delivery is not charged a second time.

Before you return it: an alteration may be enough

Within 30 days of your purchase the workshop boutique adjusts trouser and sleeve lengths free. It takes 2 working days.

Boutiques

Payment

By card online: Visa and Mastercard. The payment is confirmed on your bank’s page with an SMS code; we do not keep card details.
To the courier: Cash or card, only with courier delivery in Baku. Orders to the regions are sent with online payment.
At a boutique: An order you collect is paid online beforehand; anything else you buy at the boutique is cash or card.
First-order code: The code ILK10 takes 10% off full-price pieces on a first order. It is entered at the basket.

Caring for clothes

A wool coat that is looked after is worn for ten years. The label inside every piece carries the same symbols.

Coats, blazers and wool cloth

Dry clean only; once or twice a season is enough.
After wearing, air it overnight on a wide hanger.
Brush off dust and lint with a soft clothes brush, from the top down.
Take creases out with steam; do not press an iron straight on the cloth.

Knitwear and fine cloth

Wash by hand in water no warmer than 30°, with a wool wash.
Do not wring: roll it in a towel to take the water out.
Dry it flat; on a hanger it stretches.
Store it folded. Remove small pills with a knitwear comb.

Cotton and linen

Machine wash at 30° with similar colours.
Do not tumble dry; dry on a hanger.
Iron at a medium heat while slightly damp.

Leather bags and belts

Wipe with a soft dry cloth; do not wash with water.
If it gets wet in the rain, let it dry at room temperature, away from a heater.
Twice a year, rub in a colourless leather cream. Vegetable-tanned leather darkens with time.

Common questions

Can I change an order after placing it?

Until it is packed, which is usually 45 minutes: call customer service or write on WhatsApp. We change the size, the address and the delivery time.

Are prices online and in the boutiques the same?

Yes. The sale also starts on the same day on the site and in the boutiques.

Will a sold-out size come back?

Each style is cut in a small run. If cloth is left, we make it again within two or three weeks. Write to a stylist and we will tell you whether there is cloth.

Can a piece be held for me at a boutique?

Yes, for one day. When you book a stylist, name the piece and the size: it will be waiting in a fitting room.

Can I send an order as a gift?

Add a note to the order: we leave the receipt out and tie the box with a ribbon. This is free. The person who receives it can exchange it within 14 days.

Do you ship abroad?

For now, only within Azerbaijan. For an order abroad, write to customer service: we work it out separately.

Write to us

Customer service works every day 10:00–21:00. A written request is answered within an hour.