Help for buyers

Delivery, payment, returns and warranty. Where we cite the law, it is the text in force as of October 2026.

Delivery

Courier in Baku

₼5; free from ₼150

A small item ordered before 15:00 comes the same day between 18:00 and 22:00, later orders the next day. You choose the time window.

Large appliances in Baku

Free, carried up to the flat

From the next day: fridges, washing machines, dishwashers and TVs over 56 inches. Choose installation in the cart.

To the regions

₼9; free from ₼300; large appliances ₼29

1–3 working days. Online payment or credit only.

Collect from a store

Free

Ready in 60 minutes if the store has it, otherwise from the warehouse after 14:00 the next day. We keep it for 5 days.

The courier calls when setting off. Open the box in front of them and check the product and everything that comes with it.
Carrying a large appliance up the stairs in a building without a lift is free too.

Track an order

Payment

Card online: Visa and Mastercard. Your bank confirms the payment with an SMS code; we do not keep card details.
Hissə instalment card: 0% for 3/6/12 months, no interest and no fee, from ₼100. Paid from the card’s limit.
Store credit: ₼150–₼8,000 over 6 to 24 months, with a preliminary decision online. If you have blocked remote loans, an online application cannot be accepted.
To the courier or in a store: Cash or card, for courier delivery in Baku and when collecting from a store.
Trade-⁠in code: The value of your old device comes off the order with a code. The code is valid for 14 days.

All prices include 18% VAT.

Instalments

Exchanges and returns

By law a product of proper quality may be exchanged within 14 days, not counting the day of purchase. We also refund within the same period.

Condition: The product is unused, with its look, seals, labels and the receipt kept. The box and everything in it must be complete.
Where to bring it: Any of our stores. A courier collects large appliances free of charge.
If there is no matching item: You may choose another product, take your money back, or wait for the item to arrive.
When the money comes back: To the same card within 3 working days for card payments, in the store for cash.
What cannot be exchanged: The Cabinet of Ministers’ list has no electronics or appliances on it: everything we sell, headphones included, can be exchanged.

Warranty and faulty products

The maker sets the warranty period; it is in the product’s passport and on every product page. It runs from the day we hand the product over to you.

If there is a defect: The choice is yours: a replacement, a lower price, a free repair, a swap for another model with the difference settled, or your money back.
Time limits: A free repair within 14 days. If the quality is disputed, we send the product for an expert check within 3 days of your written claim, at our cost.
While it is in repair: Days in repair are added to the warranty. If a household appliance is in repair, we bring you a similar one free of charge on request.
Documents: The receipt or the order number, and the warranty card. We also e-mail the card with the order.

Source: the Law “On the Protection of Consumer Rights”, articles 6, 7, 14 and 15; the list of goods that cannot be exchanged is set by Cabinet of Ministers decision No 114 of 21 May 1998.

Request a repair

Frequently asked questions

Is the price on the site the same as in the stores?

Yes, prices and offers are the same on the site and in all seven stores. A month’s offer shows its end date on the product page.

Can I change an order after placing it?

Until it goes to the courier: call us or send the order number on WhatsApp. We change the address, the day and the time window.

If I take the phone out of the box to check it, can I still return it?

You may open the box and check what is inside. To return it, the phone must be unused, with its seals, labels and the receipt kept. If there is a defect, the warranty rules apply however it was used.

Is it the official warranty?

Yes. Every product is sold with the maker’s warranty, and our service centre in Khatai does the repairs. The period is on the product page.

Will you take my old fridge away?

When we bring a new appliance we take the old one away free of charge; add a note to the order. Trade-⁠in is for phones, tablets, laptops and watches only.

Do you issue invoices to companies?

Yes, with VAT. Put the company’s tax number in the order note or send it by e-mail: we prepare the invoice within one working day.

Write to us

The call centre works every day 09:00–22:00. We answer written messages within an hour.