Making a claim
Our claims line answers day and night. Below: what to do for each kind of insurance, the documents you need, and the online report form.
What to do
Steps
- Call the road police: 102. After a theft, go to the police at once.
- Call our claims line: +994 12 555 40 40. An assessor reaches you in Baku within 2 hours.
- Report the event within 3 working days, online or at an office.
- Repair at a partner garage or a cash payout: a decision within 10 working days of the documents.
Documents
- A police certificate (theft, accident, vandalism)
- Registration certificate and driving licence
- Photos of the damage
- A bank account (IBAN) for a cash payout
Deadlines
These are our own rules and are checked on every claim. The legal deadlines are in Article 18 of the Law on Compulsory Insurance for compulsory insurance, and in the insurance chapter of the Civil Code for voluntary insurance.
- Telling us about the event
- Within 3 working days (travel: 30 days after you return)
- An assessor reaches a car in Baku
- Within 2 hours of the call
- An assessor visits a home or business
- The next working day
- Decision: a payout or a refusal with reasons
- Within 10 working days of the last document
- Money transferred to your account
- Within 5 working days of the signed settlement
If you disagree with the decision
Send a written complaint: we answer within 15 working days. If the answer does not satisfy you, you can turn to the Central Bank or to a court.
How we handle complaintsReport a claim online
The form takes 5 minutes. After sending it you get a claim number and can follow its status.