Rules and documents
Every policy is signed under these rules. The files are PDFs; you can also print this page.
Insurance rules
The rules for voluntary insurance are the company’s; compulsory insurance is governed by the Law on Compulsory Insurance.
- Compulsory motor insuranceEdition: 15 April 2026
- KASKOEdition: 1 November 2025
- Travel insuranceEdition: 1 February 2026
- Home and contents insuranceEdition: 1 June 2025
- Health insuranceEdition: 1 January 2026
- Compulsory property insuranceEdition: 15 April 2025
- Accident insuranceEdition: 1 September 2024
- Employee health insuranceEdition: 1 January 2026
- Business property insuranceEdition: 1 March 2025
- Cargo insuranceEdition: 1 November 2024
- Civil liability insuranceEdition: 15 April 2025
- Construction all-risks insuranceEdition: 1 June 2024
Tariffs
The compulsory motor tariff is the Central Bank’s; voluntary tariffs are the company’s. The tables are on each product’s page.
Licence and company
- Legal name
- Siper Insurance Open Joint-Stock Company
- Licence
- Central Bank of the Republic of Azerbaijan, No. 000214, 18 September 2006; non-life insurance
- Charter capital
- ₼15,000,000
- Tax ID
- 1402857316
- Reinsurance
- Large risks are reinsured with international reinsurers under quota-share and excess-of-loss treaties
- Auditor
- An independent international audit firm, every year
Yearly figures
From the audited accounts, in millions of manat. For comparison, in 2025 insurers in Azerbaijan collected ₼1,504.7 mln in premiums (Central Bank data).
| Year | Premiums | Claims paid | Equity | Solvency | |
|---|---|---|---|---|---|
| 2023 | 31.2 | 14.6 | 24.1 | 2.1 | |
| 2024 | 36.9 | 17.3 | 26.8 | 2.2 | |
| 2025 | 41.6 | 19.8 | 29.5 | 2.3 |
Solvency: the actual margin divided by the required margin.
How we handle complaints
Send a complaintSend your complaint
By e-mail (shikayet@siper.az), through the form on the Contact page or in writing at any office. Give the policy or claim number.
Registered within 1 working day
The complaint number comes by SMS; it is reviewed by someone outside the claims department.
An answer within 15 working days
In writing, with reasons. If more checks are needed, we tell you why and the new date.
If you disagree
You can turn to the Central Bank: its consumer hotline 966 and cbar.az. The Central Bank handles appeals under its rules of 23 December 2025. You can always go to court.
As of October 2026.