Public sector · 2022
An e-services portal for a state agency
The general contractor of a state agency
1.2mapplications in 2025
- Java, Spring Boot
- React
- Oracle Database
- Kubernetes
Support and SLA
We look after a live system under a contract: a response time per priority, monthly hours for changes, monitoring and updates.
- Price
- from ₼1,800, a month
- Length
- monthly contract
- Team
- 1–3 people
What we do
We take on systems built by us and by other teams; for the latter we first spend 1 to 2 weeks reviewing them. You report issues with your project code on this site, by e-mail or, on the Extended plan, by phone. Response times count Baku working hours (Mon–Fri 09:00–18:00); critical issues on the Extended plan are answered around the clock.
Bug fixing
Response and resolution times by priority, and a history for every ticket.
Small changes
Text, form and report changes from the hours in the monthly package.
Monitoring
Availability, speed and errors; problems show up before users notice.
Updates
Security updates for libraries and servers once a month.
Monthly report
Tickets, response times, hours used and recommendations.
How the work goes
1–2 weeks
Review
For a system built by others: code, servers, documents, risks.
2–3 days
Contract
The plan, the project code, contacts, the escalation path.
1 week
Onboarding
Monitoring, access, the on-call rota.
monthly
Work
Tickets, updates and the monthly report.
Price
- Standard: working hours, 16 hours of changes included
- ₼1,800 a month
- Extended: critical issues 24/7, 40 hours included
- ₼4,200 a month
- Hours beyond the package
- at the rate card
Prices without VAT (18%), at the rates in force since 1 January 2026.
What you have at the end
- A project code and the ticket form
- Written response times by priority
- Access to the monitoring dashboards
- A monthly report
Technologies
- Grafana, Prometheus
- GitLab CI
Projects with this service
Logistics · 2025
A management system for a 24,000 m² warehouse
A 3PL warehouse operator
1.9% → 0.3%picking errors, 2025
- Java, Spring Boot
- React
- PostgreSQL
- Apache Kafka
Retail · 2023
An online shop for an electronics chain
An electronics chain with 9 stores
13%online share of sales, up from 4%
- Next.js
- TypeScript
- Java, Spring Boot
- PostgreSQL
Questions
Who sets the priority?
You choose it in the ticket. The on-call engineer checks it within 30 minutes; if it needs changing, they write why.
Do unused hours carry over?
Yes, for one month. Then they reset.
Estimate your project
Write one sentence or pick the screens, integrations and deadline: the team, the weeks and a price range appear at once.