Orkhan Babayev
Project management
Programme manager at a construction company
17 years in the fieldAZRUEN
Gulnar Hajiyeva
Leadership for new managers
Director of a contact centre with 120 people
- In the field
- 18 years
- At Pillə
- since 2016
- Teaches in
- Azerbaijani, Russian
About
Leads a team of 120 people and 9 shift leaders at a contact centre. She grew most of those shift leaders from the operators herself.
How the lessons go
Lessons have a lot of role play: a hard conversation, giving a task, giving feedback. Each participant brings a case from their own team.
Career
- 2017 – nowDirector of a contact centre
- 2011–2017Shift leader, then head of training
- 2008–2011Operator
Courses
- Leadership for new managers
24 hours · ₼420
See the courseNext group
7 November · Saturday 10:00–14:00 AZ
- Negotiation
16 hours · ₼290
See the courseNext group
25 October · Sunday 10:00–14:00 RU
A free 15-minute consultation
Before you enrol, talk to Gulnar Hajiyeva about the programme, your level and which course to start with. The consultation is free.
Office hours
- Thursday 18:00–19:00, at the centre
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