Technical support
We answer the phone day and night. Written requests are answered every day 08:00–23:00: within 1, 4 or 8 hours by priority.
Planned works and outages
Planned works run at night and are announced by SMS at least 48 hours ahead. If a break on our side lasts over 24 hours, every started day goes back to the balance.
As of today 09:00 Baku time
Under way
today, 07:50–13:30
expected back by 13:30
Khatai · internet, TV · 640 lines
A trunk cable was cut during building works; the crew is splicing the fibres.
Streets: Yusif Safarov Street
Planned
tomorrow, 01:00–05:00
Nasimi · internet, TV · 1210 lines
Equipment at the fibre node is replaced; breaks of 10 to 15 minutes at a time.
Streets: Samad Vurgun Street, Rashid Behbudov Street
Planned
Sunday, 25 October, 02:00–04:00
Yasamal · internet · 930 lines
Software update at the distribution station; one break of up to 20 minutes.
Streets: Inshaatchilar Avenue, Matbuat Avenue
Planned
Monday, 26 October, 01:00–06:00
Sumgait · internet, TV · 2140 lines
The Baku–Sumgait trunk moves to its backup route; two breaks of up to 5 minutes each.
Streets: Sulh Street, Azerbaijan Avenue
Planned
Wednesday, 28 October, 02:00–03:00
Khirdalan · TV · 470 lines
TV platform update; channels may not show for up to 15 minutes, the internet keeps working.
Streets: Heydar Aliyev Avenue
Planned
Thursday, 29 October, 01:30–04:30
Binagadi · internet, TV · 780 lines
Splicing in a cable box to bring new buildings onto the line.
Streets: Azadlig Avenue
Restored
yesterday, 18:20–21:05
Narimanov · internet · 85 lines
Power to the network cabinet of one building on Tabriz Street failed; the unit was replaced.
Streets: Tabriz Street
Check it yourself
About a third of requests are solved with these steps in 5 minutes. If they do not help, write to us with the form below.
Steps
- Unplug the terminal’s power adapter for 10 seconds, then plug it back in.
- Wait for the PON light to stay on: it takes up to 2 minutes.
- If LOS is red, check that the green fibre connector is pushed all the way into the terminal. Do not bend the cable or look into the connector.
- If PON is steady but there is no internet, check the balance: 3 days after the payment day the speed drops to 1 Mbit/s, after 10 days the service stops.
- If none of this helps, send a request and tell us what the lights show.
What it means
| Light | State | Meaning |
|---|---|---|
| POWER | off | No power: check the adapter and the socket |
| PON | steady | The line is registered; all is well |
| PON | blinking | The terminal is joining the network; over 2 minutes, call us |
| LOS | red | No optical signal: the cable is out or damaged |
| INTERNET | off | No session: the balance, or a fault on our side |
| WLAN | off | Wi-Fi is switched off: hold the WLAN button for 3 seconds |
Send a request
Choose the problem, give the address and the contract number. The response deadline is worked out as you choose, and the number lets you follow the status.
Questions about support
Is a technician’s visit paid?
Free if the fault is on our line or in a rented device. If the cause is on the subscriber’s side (their own router, a broken cable in the flat), the visit is ₼5 and restoring the cable ₼10.
Do you refund during an outage?
If a break on our side lasts over 24 hours, every started day goes back to the balance automatically. Planned works are announced in advance and do not count.
When does a technician come?
Technicians visit every day 09:00–21:00. For a high-priority request usually the same day or the next morning, otherwise in an agreed 3-hour window.
Can I send a request another way?
Yes: by phone day and night, on WhatsApp, to destek@lif.az or at an office. All go into the same queue and get a number.