· 3-minute read
Moving home without losing the line: when to tell us
The internet works at the new address 3 working days after the moving request. What to do before you pack, and what happens on the day.
Two weeks ahead: check the new address
Pick the street and building number on the site. The answer is one of three: fibre into the flat, FTTB (up to 100 Mbit/s), or not yet. If you are renting, ask the owner: if the last tenant was with us, the cable is already in.
At least 3 working days ahead: tell us
Give us the moving day and the new address by phone, in the chat or at an office. One move in 12 months is free, each further one is ₼15. The contract number, the tariff and the balance stay the same.
On the moving day
- Unplug the terminal, the router and the TV box and pack them in their boxes; do not pull the fibre out of the wall.
- The old line closes that day; the fee is never charged twice.
- The installer comes to the new address in the window you chose: 09–12, 12–15, 15–18 or 18–21.
If the new address has no fibre
You can end the contract with no charge, even before 12 months. Bring the rented devices to any office within 14 days. Leave a request on the address check and we will send an SMS when the fibre reaches the building.
If there are weeks in between
If you leave the old flat weeks before moving into the new one, pause the line: from 15 to 90 days, ₼2 for each 30 days begun.
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